FAQ

General Questions

1. Where are Sofia Fima handbags made?

SOFIA FIMA accessories are carefully constructed at a bespoke family-owned and operated production house in Midtown Manhattan.

2. How long does it take to make a handbag?

Each piece is handcrafted from start to finish. This means the pieces are in production anywhere from 3-8 weeks.

3. How long will it take for me to receive my handbag?

Immediately! We only sell what we have in stock so you are guaranteed to have your bag within 5 days. We will notify you of the exact delivery date once the shipping processes.

4. What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Visa Debit, Diners Club, and JCB cards.

Payments

1. Do you charge sales tax?

Sales tax will not be charged for online orders.

Care

1. How should I care for my handbag?

All SOFIA FIMA handbags are made with the finest materials available, providing each piece with a tactile finish. Vegetable tanned leather patinas overtime expressing the wear and enhancing the richness of the color and texture. The skins are natural and raw which showcase the true grain of the material. Each bag has its own unique appearance and therefore no two bags are alike. The more light exposure and use the bag will get the deeper the color will become and in some cases even fade with extreme sun exposure. Because we don’t add plastics to our leathers the bags are not waterproof and therefore should be cautious in the rain as spots will remain on the bags. If you have a local leather shop they should be able to assist you in taking care of your bag to guarantee its longevity overtime.

Shipping

1. Where does SOFIA FIMA deliver to?

We ship throughout the United States via USPS. For international deliveries please reach out to us at hello@sofiafima.com.

2. Is my package insured?

All items are insured while in transit from SOFIA FIMA to the delivery address.

3. How much does shipping cost?

Lucky You! Shipping is on us.

4. When will I know my order has shipped?

When your order is ready to be shipped, you will receive a confirmation email with your shipping and tracking details.

Returns

1. What is your return policy?

We always strive to provide you with the very best quality handbag. If you are unhappy and would like to return your handbag we will accept unused and unaltered handbags within 14 days from the date you received your order. Your items must be returned in the original packaging. We would like to hear from you and make sure you are satisfied, contact us at hello@sofiafima.com